Many of the most common questions questions can be answered questions can be answered below.
If you dont see your questions below. feel free to text me 604 229 2134 within North America or email VIP@TheShopVancouvercom.
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Yes, we ship almost everywhere with several different options which include DHL Express. UPS or Canada Post via USPS for USA and International shipping both with and without full coverage insurance.
The Shop uses Canada Post Express, or UPS on all shipments within Canada. Canada Post also offers total loss insurance of up to $5000 which can be added to your order HERE
International orders including those to the USA are not shipped dutie/taxes paid. Please check with your country’s customs office to determine any additional costs. NOTE: THIS CHARGE IS NOT FROM THE SHOP, THIS CHARGE IS NOT FROM THE COURIER , THE AMOUNT REQUIRED FROM THE US CUSTOMS AND BORDER CONTROL) again pelase Please check with your country’s customs office to determine any additional costsYou have the option to select either DHL (All orders over $1000cnd are shipped with signature required for security reasons) )
Paid DHL: Is a faster option.
We highly suggest fully insured option for the value of your shipment when checking out on all orders valued over $1000.
International orders including those to the USA are not shipped dutie/taxes paid. Please check with your country’s customs office to determine any additional costs. NOTE: THIS CHARGE IS NOT FROM THE SHOP, THIS CHARGE IS NOT FROM THE COURIER , THE AMOUNT REQUIRED FROM THE US CUSTOMS AND BORDER CONTROL) again pelase Please check with your country’s customs office to determine any additional costs
Insurance can be purchased HERE
You have the option to select either DHL, UPS or Canada post Via EMS (depending on the value of your order)
DHL: Is a faster a far more secure option, however is more likely to be associated with duties and customs charges.
We highly suggest using DHL fully insured option for the value of your shipment when checking out.
Canada Post/USPS : Is a slower option that doesn't have the same safety features as provided by DHL, Orders under $600 are typically never hit with any sort of import fee , Order over $1000 are less likely to be subject to the same fees as DHL. Please check with your country’s customs office to determine any additional costs Insurance can be purchased HERE
Sorry we can not,
One - it's illegal. Two - It's in both of our best interest to have a properly declared value in the event that your package is lost or stolen. Duties and Customs charges are not determined by The Shop. If you have any concerns feel free to text me 604 229 2134 or email VIP@TheShopVancouver.com
Please refer to our Store Policies HERE
You can also reach out to me 604 229 2134 or VIP@TheShopVancouver.com and we can talk about options
If you need to return something for a size exchange be sure to reach out before doing so and follow the instructions below.Please note that exchange items MUST NOT BE WORN, ALTERED OR WASHED, and MUST HAVE ALL TAGS ATTACHED. Items with missing tags, or any any indication that it has been worn (outside of just trying the product on) will not qualify for exchange or a return credit. Especially with leather products. Be gentle trying them on for the first time, if you suspect that you may need to exchange for a different size let me know immediately. Do not wait days, wear or spend enough time in the piece that it starts to show signs of wear. Leather starting to show signs of "whiskers" on the sleeve will not be accepted back. Items must be received back at The Shop Vancouver within 10 days of the first attempted delivery date.
When you send your item back, please send it with a detailed note, including your order number also any information, like the item we are exchanging for. It also helps me a lot if you let me know what platform we talked on so I can find the messages.
send back to
If you are shipping via USPS / CANADA POST / EMS ect. send to
Returns @ The Shop Vancouver
PO BOX 88122
Vancouver RPO Chinatown
If you are sending via UPS / FEDex / DHL or other shipping currier return to
The Shop Vancouver
88 East Cordova St
604 568 7273
if you are sending a product back to The Shop for an exchange cross border USA or international, be sure to include a copy of your original invoice that was emailed to you. Mark on any customs forms that the "Reason for Export" is a "Warranty Return" also including your original tracking number and designate that any charges will be billed to you. DO NOT give the reason of "commercial merchandise"
Failure to follow these instructions will result in additional charges. Any charges associated with receiving the product back to The Shop will be the buyers responsibility and will need to be paid before exchanges are sent, or deducted from any store credit issued
you can find more info our story policies.
Typically No, we are a small business with very limited stock. If you contact me direct and specify exactly which product you are asking about, I can may be able to hold it for you until the end of the day. If you have a product in mind feel free to text me 604 229 2134 and we can talk about extending options.
I do my very best to respond to everything I receive, Instagram however is the least reliable platform for messaging. Sometimes messages get opened, missed , or buried without a response. If you have something specific you need addressed, you can message me again or within North America text 604 229 2134. The text platform reaches me directly, and shows me when messages have not been responded to. If do you have specific requests, please be very clear about your requests. I now save most messages and this is often the only information I have to go off. If I do not confirm your request, please do not assume, message me again and ask for confirmation or any additional information you may need.
No, The Shop has never sold motorcycles, we have always helped our customers find and sell bikes though.