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Frequently Asked Questions

Many of the most common questions questions can be answered questions can be answered below.

If you dont see your questions below. feel free to text me 604 229 2134 within North America or email VIP@TheShopVancouvercom.

Love - t

Do you ship?

Yes, we ship almost everywhere with several different options which include DHL Express shipping for USA and International shipping both with and without full coverage insurance. 

Canada: 

The Shop uses Canada Post Express tracked on all shipments within Canada. Canada Post also offers total loss insurance of up to $5000 which can be added to your order HERE 

United States:

You have the option to select either DHL (orders under $1000) or Canada Post Via USPS 

DHL: Is a faster a far more secure option, however is more likely to be associated with duties and customs charges.

We highly suggest using DHL options on all orders valued over $1000 and selecting the fully insured option for the value of your shipment when checking out. 

Duties and customs charges in the USA amount to what is typically charged by most states in sales tax. On Leather Jackets its typically about $100 per $1500 

Canada Post/USPS : Is a slower option that doesn't have the same safety features as provided by DHL, Orders under $600 are typically never hit with any sort of import fee.

Insurance can be purchased HERE 

International: 

You have the option to select either DHL or Canada post Via EMS

DHL: Is a faster a far more secure option, however is more likely to be associated with duties and customs charges.

We highly suggest using DHL options on all orders valued over $1000 and selecting the fully insured option for the value of your shipment when checking out. 

Canada Post/USPS : Is a slower option that doesn't have the same safety features as provided by DHL, Orders under $600 are typically never hit with any sort of import fee , Order over $1000 are less likely to be subject to the same fees as DHL. Insurance can be purchased HERE 

Can you put a lower value on my package?

Sorry we can not,
One -  it's illegal. Two - It's in both of our best interest to have a properly declared value in the event that your package is lost or stolen. Duties and Customs charges are not determined by The Shop. If you have any concerns feel free to text me 604 229 2134 or email VIP@TheShopVancouver.com

Size Exchanges / Returns

Please refer to our Store Policies HERE

You can also reach out to me 604 229 2134 or VIP@TheShopVancouver.com and we can talk about options

If you need to return something for a size exchange be sure to reach out before doing so.

Please note that exchange items MUST NOT BE WORN, ALTERED OR WASHED, and MUST HAVE ALL TAGS ATTACHED. Items with missing tags, or any any indication that it has been worn (outside of just trying the product on) will not qualify for exchange or a return credit.

When you send your item back, please send it with a detailed note, including your order number also any information, like the item we are exchanging for. It also helps me a lot if you let me know what platform we talked on so I can find the messages. 

send back to 

Returns The Shop Vancouver 

432 Columbia Street 

Vancouver BC 

V6A2R8 

if you are sending a product back to The Shop for an exchange cross border USA or international, be sure to mark on any customs forms that the "Reason for Export" is a "Return" or "return to seller" DO NOT give the reason of "commercial merchandise"

Failure to follow these instructions may result in additional charges. Any charges associated with receiving the product back to The Shop will be the buyers responsibility and will need to be paid before exchanges are sent, or deducted from any store credit issued 

you can find more info our story policies.

How We Measure Jackets

What Size am I ?
Its super common for me to get messages saying . I'm a 32 ... what size do I wear. These videos will help you.
Will you hold that product for me to come check out?

Typically No, we are a small business with very limited stock. If you contact me direct and specify exactly which product you are asking about, I can may be able to hold it for you until the end of the day. If you have a product in mind feel free to text me 604 229 2134 and we can talk about extending options.

You didn't respond to me on Instagram

I do my very best to respond to everything I receive, Instagram however is the least reliable platform for messaging. Sometimes messages get opened, missed , or buried without a response. If you have something specific you need addressed, you can message me again or within North America text 604 229 2134. The text platform reaches me directly, and shows me when messages have not been responded to. If do you have specific requests, please be very clear about your requests. I now save most messages and this is often the only information I have to go off. If I do not confirm your request, please do not assume, message me again and ask for confirmation or any additional information you may need. 

Tracking says "Delivered" but I dont have it !
Sometimes when using Canada Post to USPS or EMS. USPS or EMS will mark the Canada Post tracking as Delivered when it reaches their sorting facility. Usually this is resolved once USPS or EMS updates the tracking number on their end. If your order is marked delivered on your tracking, but has yet to be delivered feel free to reach out to me VIP@TheShopVancouver.com or via text 604 229 2134 and I can put in a track and trace investigation right away to find out what has happened. Tracking times are estimates given to us by the shipping companies. 4-12 business days is typical. Delays due to Customs, Weather ect are 100% out of our control. Again if you have a package that seems to be delayed , reach out to us and we can contact the shipper, escalate a track and trace with them and find out whats going on.
Aren't you a motorcycle shop?

No, The Shop has never sold motorcycles, we have always helped our customers find and sell bikes though.