Many of the most common questions questions can be answered questions can be answered below.
If you dont see your questions below. feel free to text me 604 229 2134 within North America or email VIP@TheShopVancouvercom.
Love - t
88 Cordova Street East
Vancouver, BC
V6A 1K2
phone 604.568.7273
text 604.229.2134
brapp@theshopvancouver.com
Hours
Thursday - Friday 1-5:30 PST
Saturday - Sunday 12-4 PST
Please note:
April 14-23rd we are away.
Orders placed between April 14-23 will ship April 24th.
Yes, we ship almost everywhere with several different options which include DHL Express. UPS or Canada Post via USPS for USA and International shipping both with and without full coverage insurance.
Canada:
The Shop uses Canada Post Express, or UPS on all shipments within Canada. Canada Post also offers total loss insurance of up to $5000 which can be added to your order HERE
International orders including the United States:
International orders including those to the USA are not shipped duties and or taxes paid. The Shop does not collect local sales tax on any orders placed outside of Canada.
Please check with your country’s customs office to determine any additional costs.
NOTE: ANY ADDITIONAL CHARGES ARE NOT FROM THE SHOP, THE AMOUNT REQUIRED FROM THE CUSTOMS AND BORDER PATROL and COLLECTED ON THEIR BEHALF BY OUR DELIVERING PARTNERS.
Again Please check with your country’s customs office to determine any additional costs.
Orders with a value over $2500usd shipped UPS, Customs may require a tax id number ( for businesses ) or social security number ( for individuals) to release packages from customs.
You have the option to select either paid DHL shipping (orders over $1000cnd are shipped with signature required for security reasons) )
Paid DHL: Is a faster option.
We highly suggest fully insured option for the value of your shipment when checking out on all orders valued over $1000.
International orders including those to the USA are not shipped duties/taxes paid. Please check with your country’s customs office to determine any additional costs. NOTE: THIS CHARGE IS NOT FROM THE SHOP, THE AMOUNT REQUIRED FROM THE CUSTOMS AND BORDER PATROL) again Please check with your country’s customs office to determine any additional costs
Insurance can be purchased HERE
You have the option to select either DHL, UPS or Canada post Via EMS (depending on the value of your order)
DHL: Is a faster a far more secure option, however is more likely to be associated with duties and customs charges.
We highly suggest using DHL fully insured option for the value of your shipment when checking out.
Canada Post/USPS : Is a slower option that doesn't have the same safety features as provided by DHL, Orders under $600 are typically never hit with any sort of import fee , Order over $1000 are less likely to be subject to the same fees as DHL. Please check with your country’s customs office to determine any additional costs Insurance can be purchased HERE
Long and short of it, payment providers often run a pre-auth transaction to the card to make sure the funds are available and that the bank doesn't need to alert the customer of a fraudulent charge.
Pre auth transactions are then deleted off your card, depending on your bank this may be in an hour or may take 24 hours or more.
We have not charged you multiple times for the same order. This is just a feature that comes along with service providers
When orders are placed we only have a rough idea of how long it will take and provide you with the most accurate information we can for the product to be produced. Changes to that time are out of our control.
If you have any concerns about lead times please refer to our store polices on pre orders before placing any orders.
VIP@theshopvancouver.com or via text 604 229 2134
Y2 Leather lead times:
Our Y2 leather delivery windows are Spring and Fall Spring Delivery window is between March 1st and June 20th Fall Delivery window is between Sept 20th and Dec 20th
updated March 20 2023
Wesco Boots:
Current open orders have been landing between 20-22 months from po date.
When you place a deposit for a new custom form , We will send you a Wesco custom form, tape measure and return envelope with postage paid in the USA. Custom lead times start from the date your new form is received and processed by Wesco, so please do not wait on sending in your form
For new custom orders..
we will send you a form that will need to be filled out and sent back to Wesco.
For new custom orders follow along with this video
Sorry we can not,
One - it's illegal. Two - It's in both of our best interest to have a properly declared value in the event that your package is lost or stolen. Duties and Customs charges are not determined by The Shop. If you have any concerns feel free to text me 604 229 2134 or email VIP@TheShopVancouver.com
Please refer to our Store Policies or email me brapp@theshopvancouver.com if you are unclear how on return creditsHERE
The Shop allows a 10 day return period from the date of the first delivery attempt.
If you need to return something for a size exchange be sure to reach out before doing so and follow the instructions below. You can reach out to me via text message within North America at 604 229 2134 or via email VIP@TheShopVancouver.com and we can talk about options. Please Let us know in that email if you would like us to provide you with a return label.
BE SURE TO FOLLOW ALL THE INSTRUCTIONS BELOW, SHIPPING ADDRESS AND A NOTE WITH YOUR ORIGINAL ORDER NUMBER FOUND IN YOUR CONFIRMATION EMAIL.When you sending your item back, please send it with a detailed note, including your order number also any information, like the item we are exchanging for. It also helps me a lot if you let me know what platform we talked on so I can find the messages.
send back to
If you are shipping via USPS / CANADA POST / EMS ect. send to
Returns @ The Shop Vancouver
PO BOX 88122
Vancouver RPO Chinatown
Vancouver BC
V6A4A4
If you are sending via UPS / FEDex / DHL or other shipping currier return to
The Shop Vancouver
88 East Cordova St
V6A1K2
604 568 7273
Be sure to note our delivery hours are Thursday & Friday 1-5:30pm
if you are sending a product back to The Shop for an exchange cross border USA or international, be sure to include a copy of your original invoice that was emailed to you. Mark on any customs forms that the "Reason for Export" is a "Return" also including your original tracking number and designate that any charges will be billed to you. DO NOT give the reason of "commercial merchandise"
Failure to follow these instructions will result in additional charges. Any charges associated with receiving the product back to The Shop will be the buyers responsibility and will need to be paid before exchanges are sent, or deducted from any store credit issued
you can find more info our store policies HERE
Typically No, we are a small business with very limited stock. If you contact me direct and specify exactly which product you are asking about, I can may be able to hold it for you until the end of the day. If you have a product in mind feel free to text me 604 229 2134 and we can talk about extending options.
I do my very best to respond to everything I receive, Instagram however is the least reliable platform for messaging. Sometimes messages get opened, missed , or buried without a response. If you have something specific you need addressed, you can message me again or within North America text 604 229 2134. The text platform reaches me directly, and shows me when messages have not been responded to. If do you have specific requests, please be very clear about your requests. I now save most messages and this is often the only information I have to go off. If I do not confirm your request, please do not assume, message me again and ask for confirmation or any additional information you may need.
No, The Shop has never sold motorcycles, we have always helped our customers find and sell bikes though.
