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Store Policies

We try our best here to do whats right for everyone, sometimes things get twisted and we screw up, just let us know and we will do what we can to make it right. If you have any questions, feel free to ask us 

please note: to complete your order you have acknowledged that you understand the below listed terms of services, most noteworthy our return/exchange , cancellation policy and duties taxes for orders placed outside of Canada. 

 Please be aware of any special closures which may delay shipping. Special closure details will be detailed on our FAQ page under the special closures tab HERE 


 Product Exchange Policies (Returns)


 We want you to be fully satisfied with your purchase from The Shop Vancouver. If you need to return an item to us for exchange or in store credit, please note that all items must be returned to The Shop Vancouver within 10 days of the original purchase date ( meeting all conditions listed below)  in the condition that they were received—NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED.

if these conditions above are met, and the item is in perfect resalable condition, you can return regular priced merchandise for an exchange or in store credit, Sorry but we do not do cash/ credit card or debit card refunds no exceptions.  

 All sales of discounted products are FINAL and cannot be returned or exchanged for any reason. 



Please Contact us before any online returns

We reserve the right to cancel orders which have been deemed a risk of fraud. Shopify does notify us of levels of risk, sometimes there is an error, our policy however is to automatically cancel all orders marked with a risk of fraud.  You will be contacted via email letting you know of the issue. 

Cancellations are subject to an 8% service fee which will be deducted from the total refund. Refunds typically take between 24/48 hours to clear from our system.

It then depends on the bank or card cycle as to when the funds will show up again on your end. Shopify says in their terms of service that this may take 5-10 business days. 

This time line IS NOT The Shop. There is nothing we can do to speed up , your bank your card carrier , shopify payments or any other 3rd party payment provider that may have been used. 

 We want you to be fully satisfied with your purchase from The Shop Vancouver. If you need to return an item to us for exchange or in store credit, please note that all items must be returned and received by The Shop Vancouver within 10 days of the first delivery attempt date in the condition that they were received—NOT WORN, ALTERED OR WASHED, and with ALL TAGS ATTACHED.

Please note that Warranty issues are at the discretion of the brands and not The Shop Vancouver. Warranty issues DO NOT cover general wear and tear. 

If you have a warranty issue DO NOT REPAIR IT, Contact us and we will contact the brand and get it all sorted.

If you choose to repair it , we can certainly cover the costs of the repair, but not this can null and void the warranty issue as is at the discretion of the MFG.

Though we do our very best to ensure our items are kept in the best possible condition in store. Some items may have small scratches or slight wear. These are considered to be within reason, and are not covered as warranty, nor are they reason for items to be returned, exchanged or refunded. 

If you have an issue with an item, please reach out and as always , we will do our best to get you sorted. 

 If the above conditions are met, and the item is in perfect resalable condition, you can return regular priced merchandise within 10 days from the day you receive your first delivery attempt to The Shop for an store credit or to be exchanged for another size.

The Shop Vancouver is not responsible for shipping fees on any items that are purchased via the online store that are being exchanged for another size or for store credit. Any shipping charges incurred due to exchanges or returns for store credit for any reason are the responsibility of the customer ( credits will be issued minus any shipping /  transaction fees) 

For exchanges, please include a written description of the items needed along with your order original order number. 


Returns and exchanges will be sent to one of two addresses

USPS / CANADA POST / EMS  please ship to:

The Shop Vancouver

Returns & Exchanges c/o The Shop Vancouver

PO BOX 88122

Vancouver RPO Chinatown 

Vancouver BC


UPS / DHL / FEDEX please ship to 

Returns and Exchanges c/o The Shop Vancouver

88 Cordova Street East
Vancouver, BC V6A 1K2

Please follow all instructions outlined on the returns tab of our FAQ page. 

 Once the returned goods have been received and undergone a quality control check, an exchange or Credit will be issued, Exchanges will be dispatched to you after we have received payment to reship your goods to you. 

Credits will be issued Minus any incurred shipping / fees related to the transaction.

 We do not currently accept online returns and exchanges internationally. If you have an issue on an international (outside of Canada) order please email us for more information,  contact



Pre Order, Deposits and Holds 

pre-orders are final sale! They are non-refundable / non-exchangeable

New Custom for pre orders- 

If you are making a new pair of wesco boots with a new custom form. Be sure to take your time and make sure you are getting accurate measurements. The boots will be built to the form provided by you and any errors you make will show up in the boots fit. 

New custom form boots are 100% final sale , no exchanges, no refunds, no exceptions.   

(for many pre order and regular stock items we offer a size exchange policy only when noted on the order and when confirmed. Size exchanges are only held out of stock for a max of 7 days from the time you receive your balance remaining invoice. note We do not do additional sizes on orders over size 11, Under size 7, and in *E, EE or EEE width) 

We require the final payment invoice to be paid within 15 days from the date it is first issued; After 15 days you will receive a last reminder email giving you another 24 hours to complete the purchase. 

If payment is not made within that 24 hour period you are forfeiting the product and subsequently your deposit.

In the case of a return for a size exchange on non custom items where a customer does not or is not willing to make payment for return shipping, a store credit( gift card) will be issued minus all original shipping and related charges to receive the item back to us. 

Please note : We provide you with the most accurate information we can about lead / production times. However lead times are in constant flux and determined by the manufacturer of the pre ordered product and are subject to change without notice. 

When orders are placed we only have a rough idea of how long it will take for the product to be produced and changes to that time are out of our control. 

Please be sure to understand this and be aware that we can not cancel orders because you are unsatisfied with timelines.


Requests to hold products can be made, however we will only hold certain products until the end of that business day. 

Never assume a product is being held for you.

Unless we have confirmed the exact item with you specifically.

It is the customers responsibility to ask for confirmation.

Unless I specifically state that the item will be held for you, please do not assume that it is. 

Any items requested to be held past the end of the day, will require a non refundable deposit.

Cancelation of an order

All online orders that are cancelled are subject to a cancellation fee.

If the item has already shipped,

You will be required to return the item to The Shop Vancouver within the 10 day period of your first delivery attempt.

Returned Items will go though a quality control check and if all criteria are met,

your order will be cancelled and store credit issued minus the restocking or service fees (including but not limited to , duties, customs and shipping charges, shopify, creditcard / bank fees and restocking fee. ) 

If your Item hasn't shipped, you will be responsible for all transaction service charges. 

PRE ORDER Cancelation 

Pre orders that have been ordered are non refundable. 

Shipping Information

We’re a small operation, but we’re usually able to get things out same day. If orders are placed after hours or when we are closed, we will ship them as soon as we are open.

All Canada bound online orders shipped Via Canada Post.

United States of American bound orders are under $1000 are shipped via Canada Post /USPS with tracking 

On orders over $1000 United States of America ,

UK, Europe and Australia online orders you have the option of selecting DHL with tracking or via Canada post / EMS

any question feel free to reach out 

please include your order # and we can send you an invoice for additional shipping costs 

Items shipped with tracking and marked as "delivered" are then considered delivered and received by the recipient. The Shop Vancouver bares no responsibility to refund or replace a product that has been marked "delivered" or "Received" by the shipper. 

If you have concern about the security of where your delivery is to be left, you can email us with your order number and for an up-charge we can add a signature option or insurance to orders.

Ordered marked as "delivered" to the address provided without a signature option are considered delivered to the recipient. 

The Shop Vancouver bares no responsibility to refund or replace a product that has been marked "delivered" or "Received" by the shipper due to loss or recipients claim of no delivery. 

**Amendment Feb 1 2017, As of Feb 1 2017, All Canadian and US orders will be shipped with tracking. Tracking numbers are available upon request. 

Some International orders may not be sent with tracking, the majority are , but please email request as there maybe an additional fee. 

Risk of Loss.

 All products purchased from the website are transported and delivered to you by an independent carrier not affiliated with, or controlled by, The Shop Vancouver. Title to the products purchased on the website, as well as the risk of loss for such products, passes to you when The Shop Vancouver delivers these items to the carrier.

Duties and Customs Charges for all out of country orders.

Depending on where you live, you may be charged duties and or customs in order to receive your purchased item. All Duties and Customs charges are passed to the purchaser, The Shop Vancouver is not responsible for any of these charges.




Sorry we can not,
One -  it's illegal.

Two - It's in both of our best interest to have a properly declared value in the event that your package is lost or stolen. Duties and Customs charges are not determined by The Shop. If you have any concerns feel free to text me 604 229 2134 or email

Sale And Final Sale Items

All items purchased "on sale" or "discounted" are FINAL SALE and cannot be returned or exchanged. If we receive a returned sale or final sale item, you will be notified by a staff member via email requesting payment for return shipping. No exchange, credit or refunds will be issued.

Please note : Sale Items may have light shelf wear, but are new. Shelf wear may include but is not limited to light scratches, and slight blemishes.

The Following Categories are Final Sale:

 Grooming Products

All cosmetics, skin care, and fragrances are final sale and cannot be returned or exchanged

Motorcycle Parts and *Helmets 

Please take extra care when ordering Motorcycle Helmets.  Follow the sizing video and instructions in our product listing to best determine the size you need before placing your order 

If you do have an issue with a helmet, please reach out to us and we can talk about solutions. 



Sale and Discounted Items 

All items purchased on "discount" or "on sale" are final sale and cannot be returned for credit or exchanged for another size. These items are all FINAL SALE 


Even though they are new, because of the nature of Leather, our footwear may have natural scaring or signs of shelf wear from other people trying them on. If this is something you are concerned about please contact us BEFORE you complete your transaction and we can go over the footwear you wish to purchase to make sure it is in good enough condition for you.
Shoes are then sent out in as is condition (which is new store condition)

Upon receiving your shoes, check the sizing by trying them on indoors, on a carpeted surface so as not to blemish the soles. We do not accept returns or exchanges on shoes that are scuffed, marked, creased or worn. Footwear returns and exchanges must include the original designer shoe box, undamaged and free of postal labels. Footwear returns without the original designer packaging will not be accepted.

Shoes shipped from The Shop Vancouver are in New condition but may include light shelf wear. 



 When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


 How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at:

The Shop Vancouver


PO BOX 88122

Vancouver RPO Chinatown 

Vancouver BC



We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.


If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service ( or Privacy Statement (


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Google analytics:

Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where


By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at

The Shop Vancouver

[Re: Privacy Compliance Officer]


PO BOX 88122

Vancouver RPO Chinatown 

Vancouver BC


Product Information.

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

We have made every effort to display as accurately as possible the colors of our products that appear at the Site. However, we cannot guarantee that your monitor's display of any color will be accurate.

Disclaimer. provides the materials on this site “as is” without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. may modify the Content at any time without notice to you. We are not responsible for any damage to your computer, software, modem, telephone or other property resulting from your use of our site. You further acknowledge that shall not be liable for any damages or any kind related to your use of this site.